Terms of Service
Last updated on January 28, 2025 · VerifyAll Solutions Private Limited
These Terms of Service (“Terms”) shall govern your use of the ErrorLens platform at errorlens.aiand all associated URLs, APIs, and mobile interfaces (collectively, the “Platform”), operated by VerifyAll Solutions Private Limited (“ErrorLens”, “Company”, “we”, “us”), incorporated in Maharashtra, India.
The User must read, agree with, and accept all of the terms and conditions contained in this document before using the Platform.
Acceptance of Terms
Before you use the Services, we require that you read and accept these Terms of Service. If you visit, use, or otherwise participate in the Services on the Platform, you accept these Terms. If you choose not to accept these Terms, you may not access or otherwise use the Platform or Services. If you have any questions regarding these Terms, please contact us at info@errorlens.ai. In addition, when using particular ErrorLens-owned or operated services, you shall be subject to any posted policies, guidelines, or rules applicable to such services. All such policies, guidelines, and rules are hereby incorporated by reference into these Terms.
Definitions
- User: “User” means the individual above eighteen years of age or legal entity who uses the Platform, or any individual who directly or indirectly has communicated with ErrorLens.
- Conditions: “Conditions” means the standard terms and conditions of service set out on the Platform and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the User and ErrorLens.
- Services: “Services” means the AI-powered error log analysis, SQL debug, page/site analysis, integrations, API access, and any other features offered through the Platform.
- Analysis: “Analysis” means a single AI-powered review of submitted log content, SQL query, or page URL, resulting in a root cause assessment and suggested remediation.
- Writing: “Writing” includes email, electronic messaging, and any other comparable means of communication, and “written” shall be construed accordingly.
Participation Requirements
Individual registration:Use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors and un-discharged insolvents, are not eligible to use the Platform. If you are a minor, i.e. under the age of 18 years, you shall not register as a member of the Platform and shall not perform any activity thereon. ErrorLens reserves the right to terminate your membership and refuse access if it is discovered that you are under the age of 18 years.
Business entity registration: If you are registering as a business entity, you represent that you are duly authorised by the business entity to accept these Terms and that you have the authority to bind that business entity.
Registration and Accounts
You must be a registered user with ErrorLens in order to use the Services. To participate, you must register by completing our registration form and providing accurate, current, and complete information. You agree to update your information to keep it current. ErrorLens reserves the right to disapprove, suspend, or terminate your registration for any reason at its sole discretion.
ErrorLens believes that all users will provide relevant and accurate information. In case of any discrepancies in the details provided, ErrorLens will not be liable — you are requested to verify your information before using the Services. The rights granted to you as a registered user may not be transferred or sold to another party.
Login ID, Password, and Security
If you use the Platform, you are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure, and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or is being used in an unauthorised manner.
Please ensure that the details you provide us are correct and complete, and inform us immediately of any changes. ErrorLens reserves the right to refuse access to the Platform, terminate accounts, or remove content at any time without notice.
Deleting Your Account
Users may request account deletion by contacting ErrorLens at info@errorlens.ai. Your request will be considered and appropriate action taken within a reasonable timeframe. However, ErrorLens may retain certain records as required by applicable law, including billing records for the period required by tax regulations. It is at the sole discretion of authorised personnel at ErrorLens to delete or change the status of your account.
Cancellation
You may cancel your subscription at any time from your Billing dashboard. Your plan will remain active until the end of the current billing period. To cancel or for assistance, please reach out to ErrorLens at support@errorlens.ai. For information on refunds following cancellation, please refer to the Cancellation and Refunds section below.
The Service
ErrorLens provides AI-powered error log analysis tools, including root cause identification, code fix suggestions, SQL query debugging, page and site auditing, and integrations with third-party issue trackers and alerting systems. The Services are provided on an “as is” basis subject to these Terms.
ErrorLens does not pre-screen the log content or information provided by users. ErrorLens is not a party to any transaction or deployment decision made on the basis of analysis results. You agree and acknowledge that ErrorLens is only a facilitator providing AI-generated informational guidance, and that you are solely responsible for validating, testing, and implementing any suggested changes in your own systems.
Communications
When you use ErrorLens or send emails to us, you are communicating with us electronically. You will be required to provide a valid email address when registering. We may communicate with you by email, or by posting notices on the Platform. For contractual purposes, you consent to receive communications including transactional emails, service announcements, and account-related notifications from us.
Licence for Platform Access
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business or personal purposes, subject to these Terms. You are not permitted to:
- Reproduce, duplicate, copy, sell, resell, or otherwise exploit the Platform or any content for any commercial purpose except as expressly permitted
- Use a robot, spider, scraper, or data mining or extraction tool to monitor, extract, or copy Platform content
- Use any meta tags, search terms, or key terms containing ErrorLens's name or trademarks
- Engage in any activity that interferes with the Platform or another user's ability to use the Platform
- Modify, create derivative works from, reverse engineer, decompile, or disassemble any technology used to provide the Platform
- Use the Service to develop a competing product or service
- Assist or encourage any third party in engaging in any activity prohibited by these Terms
Any use of the Platform that is not expressly authorised herein is prohibited and immediately terminates the licence granted herein without notice.
Acceptable Use and Restricted Activities
Any information you provide during registration or use of the Services shall not: (i) be false, inaccurate, or misleading; (ii) be fraudulent or involve stolen or unauthorised data; (iii) infringe any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of privacy; (iv) violate any law, statute, ordinance, or regulation; (v) be defamatory, threatening, or harassing; (vi) contain viruses, Trojan horses, worms, or other harmful code; (vii) include personal data of third parties without appropriate legal basis or authorisation; or (viii) attempt to circumvent rate limits, authentication, or access controls.
Subscriptions, Fees, and Payments
ErrorLens may change its fees, subscription tiers, and overage rates from time to time. Our fee policy is subject to change and is incorporated into this Agreement by reference. Paid plans are billed monthly or annually as selected at checkout. Prices are shown in USD and are exclusive of applicable taxes. You authorise ErrorLens to charge your selected payment method at the start of each billing period. Invoices are available in your dashboard immediately after payment.
Annual plans auto-renew unless cancelled at least 24 hours before the renewal date. You will receive a reminder email 14 days before annual renewal. ErrorLens reserves the right to change subscription prices on 30 days' written notice; price changes will not affect the current billing period.
Cancellation and Refunds
You may cancel your subscription at any time from Billing → Cancel subscription. Your plan will remain active until the end of the current billing period. Refund requests are accepted only at ErrorLens's discretion. ErrorLens does not provide refunds for partial billing periods except where required by applicable law. If you believe you have been charged in error, contact billing@errorlens.ai within 14 days of the charge.
Intellectual Property
You retain full ownership of all log content, code, and data you submit to the Platform. By submitting content, you grant ErrorLens a limited, non-exclusive licence to process it solely for the purpose of generating the analysis you requested.
The copyright and all other Intellectual Property Rights in the Platform, including its algorithms, design, analysis result format, and underlying technology, belong to ErrorLens absolutely. You shall not reproduce, disclose, or use such material without ErrorLens's written consent. ErrorLens accepts no responsibility for the accuracy or authenticity of content supplied by users. You shall indemnify ErrorLens against all claims for damages or costs arising from any infringement of third-party intellectual property rights resulting from your use of the Services.
Information Control
You understand that all log content, data, text, and other materials (“User Content”) submitted via the Services are the sole responsibility of the person from whom such content originated. You are responsible for all User Content that you upload, submit, or otherwise make available via the Services. ErrorLens cannot control and accepts no responsibility for User Content and any consequences of submitting it. You understand that you, and not ErrorLens, are responsible for all content submitted from your account.
Indemnity and Release
You shall indemnify and hold harmless ErrorLens, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees from any claim, demand, or action, including reasonable legal fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms, your use of the Services, or your violation of any law, rules, regulations, or the rights of a third party.
In the event that you have a dispute with one or more other users or third parties, you hereby undertake to release ErrorLens and its officers, directors, agents, subsidiaries, and employees from claims and demands of every kind arising out of or in any way connected with such disputes.
Taxes
Taxes: You are responsible for paying all fees and charges associated with the use of the Platform. You agree to bear any and all applicable taxes, GST, and cesses levied thereon.
Non-payment: ErrorLens reserves the right to issue a warning, temporarily or indefinitely suspend, or terminate your account and refuse access to the Platform in case of non-payment. ErrorLens also reserves the right to take legal action in case of non-payment of applicable fees.
Disclaimer
You acknowledge and undertake that you are accessing the Services at your own risk and using your best judgement before acting on any analysis results. We expressly disclaim any warranties or representations in respect of quality, suitability, accuracy, reliability, completeness, timeliness, or fitness for a particular purpose of the content or analysis results on the Platform. While we have taken precautions to avoid inaccuracies, all Services, content, and analysis results are provided “as is” without warranty of any kind. ErrorLens analysis results are AI-generated and may contain errors; you are solely responsible for reviewing, testing, and validating all suggested changes before deploying to production.
No Warranty
The Platform and Services, including all content, functions, and materials, are provided on an “as is” and “as available” basis without representations or warranties of any kind, express or implied, including without limitation, non-infringement, merchantability, or fitness for a particular purpose. ErrorLens does not warrant that the Services will be timely, accurate, secure, uninterrupted, or error-free, or that defects will be corrected. We make no warranty that the Services will meet your requirements or expectations. If you are dissatisfied with the Platform or any Services, your sole remedy is to discontinue using them. No advice or information, whether oral or written, obtained by you from ErrorLens or through the Services shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply.
Limitation of Liability
In no event shall ErrorLens be liable for any damages of any kind arising from your use of or inability to use the Services, including without limitation any loss of revenue, anticipated profits, lost business or data, or any special, incidental, or consequential damages, even if ErrorLens has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to certain users.
To the maximum extent permitted by applicable law, ErrorLens's aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.
No Agency
You and ErrorLens are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.
Third-Party Links and Integrations
Where ErrorLens provides links to, or integrations with, third-party services (including Jira, GitHub, Linear, Slack, PagerDuty, and others), no representations or endorsements are made in connection with such services. ErrorLens is not liable for any damages or injury arising from the use of such third-party services, or from the configuration or actions of your connected integrations. You are solely responsible for reviewing and complying with the terms of any third-party services you connect to ErrorLens.
Modification and Availability
ErrorLens may, at any time, modify, delete, or supplement the content of the Platform without prior notice. ErrorLens reserves the right, at its sole discretion, to terminate, change, suspend, or discontinue any aspect of the Platform or Services, including features or availability. ErrorLens may also impose limits on certain features or restrict your access to part or all of the Platform without notice or penalty. Where reasonably practicable, ErrorLens will provide 30 days' notice for material changes to the Services, except in cases of legal necessity or security incidents.
Service Integrity
ErrorLens makes reasonable commercial efforts to make its Services and Platform available at all times. However, ErrorLens is not responsible for any interruptions, including but not limited to interruptions caused by third-party infrastructure providers, scheduled maintenance, or events beyond our reasonable control.
Monitoring
You agree that ErrorLens has the right, but not the obligation, to monitor at any time, for any reason at its sole discretion, all material and content submitted to the Platform. ErrorLens reserves the right to disclose or refuse to process any material or information or to request removal of any content from the Platform.
Termination
Either party may terminate this agreement at any time. ErrorLens may terminate your account immediately for material breach of these Terms, including prohibited use. Upon termination, your data will be deleted within 30 days, except billing records retained as required by law.
Injunctive Relief
It is understood and agreed that, notwithstanding any other provisions of these Terms, breach of the provisions of these Terms by you will cause ErrorLens irreparable damage for which recovery of money damages may be inadequate. ErrorLens shall therefore be entitled to obtain timely injunctive relief to protect its rights in addition to any and all other remedies available at law or in equity.
Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Platform.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control, including acts of God, government action, internet outages, or failures of third-party infrastructure providers.
Waiver
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms. Failure to act on a breach does not constitute a waiver of any right.
Severability
In the event that any provision of these Terms shall be unenforceable or invalid under applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision within the limits of applicable law.
Entire Agreement
These Terms of Service comprise the entire agreement between you and ErrorLens regarding your use of the Platform and supersede all prior agreements between the parties on the subject matter herein. All provisions regarding representations and warranties, indemnification, disclaimers, and limitations on liability shall survive any termination of these Terms.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, that any dispute, controversy, or claim arising out of or relating to this agreement, or the breach thereof, shall be submitted to the exclusive jurisdiction of the courts at Nagpur, Maharashtra, India. For users in the European Union, mandatory consumer protection laws of your country of residence also apply.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
info@errorlens.ai
Legal enquiries: legal@errorlens.ai
Billing disputes: billing@errorlens.ai
VerifyAll Solutions Private Limited, Sarvodaya Cloth Market, Gandhibagh, Nagpur – 440002, Maharashtra, India
Tel: +91 98231 17633
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND ERRORLENS (errorlens.ai), OPERATED BY VERIFYALL SOLUTIONS PRIVATE LIMITED. BY USING THIS PLATFORM YOU ARE AFFIRMATIVELY STATING THAT YOU HAVE READ AND UNDERSTAND THE TERMS SET FORTH HEREIN AND ARE INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS THEREOF. This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable in India. This electronic record is generated by a computer system and does not require any physical or digital signatures.