Support
We're here to help — pick the channel that fits your question
Pro, Team, and Enterprise customers get priority email support with one-business-day response.
Send email →Dedicated Slack channel, named support engineer, and a signed SLA for Enterprise customers.
Talk to sales →Frequently asked questions
From the login page click ‘Forgot password?’. You'll receive a reset link at your registered email within 5 minutes. The link expires after 1 hour.
Go to Settings → API Keys while logged in. Keys are only shown once at creation — store them securely. You can rotate a key at any time.
Analyses normally complete in 5–12 seconds. During peak hours or for very large logs (>500KB) they may take up to 30 seconds. If you're consistently seeing >60s, contact support.
Yes. From the History page, click the row to open the analysis, then use the Delete button. Deletions are permanent and remove the analysis from all team members' views.
Only workspace owners and admins can invite. Go to Team Members → Invite Member, enter the email and role, and click Send Invite.
On paid plans, additional analyses are billed at $0.06 each. On Free you'll be prompted to upgrade. You'll receive a warning email at 80% usage.
Still need help?
For Pro and Enterprise customers, email support@errorlens.ai and include your workspace name and (if applicable) the analysis ID. We reply within one business day.